With our water service costing about one cent per gallon, we’re committed to delivering clean, safe, and reliable water to our customers at an exceptional value. However, as the cost of other essentials like groceries and fuel continue to rise, we want to help ensure that every customer can access drinking water without stretching their budget. That’s why we’re proud to offer various bill paying assistance programs for customers who might be struggling with their water or wastewater bills.
1. H2O Help To Others Program™: Customers who are at or below 300% of the Federal Poverty Level may qualify for a grant of up to $500 to help pay their water bill. Additionally, customers at or below 200% of the Federal Poverty Level may receive additional discounts on the fixed service and volumetric charges for water and wastewater.
2. Payment Arrangements: If a customer cannot pay their bill by the due date, they may contact our customer service center at 1-800-272-1325 BEFORE the due date to determine payment plan options that may be available.
3. Budget Billing: Budget billing is a service available to residential customers that makes managing cashflow easier. It provides predictable monthly payments while avoiding seasonal spikes that may be difficult to pay when not planned for in advance.
4. Preferred Due Date: Preferred Due Date enables eligible customers to adjust their bill’s due date to a date that works best for them.
More information about each of these programs can be found on our website and on the attached factsheet (PDF) in English and Spanish.